NexGeneration - Nextel Service and Repair

Click above for info	Our 3 Services Centers: East Lake, Cobb Parkway, and Alpharetta, are customer-driven to allow you to get your handsets up and running as quickly as possible.

Click above for info

Our 3 Services Centers: East Lake, Cobb Parkway, and Alpharetta,
are customer-driven to allow you to get your
handsets up and running as quickly as possible.

Service Programs Program	What Is It?	Pricing
Sprint Equipment Service and Repair Program (ESRP)	A service and repair program that covers a range of repair options.	$3.00 per phone, per month for Nextel and Sprint PCS phones and smart devices (volume discounts apply for accounts with 51+ phones)
The Sprint Equipment Service and Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from customer misuse or abuse. For Total Equipment Protection, only Equipment Replacement Program may be combined with the Sprint Equipment Service and Repair Program for Sprint PCS phones and smart devices.
Service Options Program	What Is It?	Pricing	ESRP Pricing	Turnaround Time
Walk-In Service Level 1	Software Customization Device unlock/reset Antenna replacement Cleaning	$15 per phone, per incident	No charge	While you wait
Walk-In Service Level 2	SIM card replacement Button or keypad replacement Speaker replacement Vibe Motor replacement Microphone replacement	$35 per phone, per incident	No charge	While you wait
Walk-In Service Level 3	Hinge assembly replacement Flip replacement Housing replacement LCD/touch screen replacement Camera replacement Wireless data card replacement	$50 per phone, per incident	No charge	While you wait

Buyback & Upgrade Programs Program	What Is It?	Pricing		Turnaround Time
Sprint BuyBack Program	Offers a customer incentive to return surplus, inactive phones See SprintBuyBack.com for current pricing	Credit varies by unit		1 to 2 billing cycles
Phone Upgrade	Upgrade to the latest phone	Phone price (additional upgrade fee and shipping charges may apply)		Within 24 hours

Insurance Programs Program	What Is It?	Pricing		Turnaround Time
Direct Protect	Direct Protect from The Signal^® -- Insurance protection for Nextel phones and smart devices	$4.95 per phone, per month Deductible will apply and varies by handset.		1 to 3 business days from date of provider’s approval
Equipment Replacement Program	Equipment Replacement Program from lock\line -- Insurance protection for Sprint PCS phones and smart devices	$4.00 per phone, per month Deductible will apply and varies by handset.		3 to 5 business days from date of provider’s approval
Total Equipment Protection	Combines the Equipment Replacement Program and the Equipment Service and Repair Program for Sprint PCS phones and smart devices	$6.00 per phone, per month		May vary depending on program

Sprint 30-Day Repair or Replacement Policy

Customer's repaired or replaced equipment is covered from hardware or software failure for 30 days after repair or replacement at a Service Center. Customers will receive a repaired or replaced unit at no charge if customer's equipment exhibits software or hardware failure within 30 days from time of original repair. Service Center determines if equipment is repaired or replaced. Customer must return to the original repair location for this policy to apply. The Sprint 30-Day Repair or Replacement Policy does not apply to Direct Protect or the Equipment Replacement Program.

Manufacturer’s Limited Warranty Service

Select manufacturers offer limited warranty coverage on phones and devices. Coverage typically offers repair or replacement equipment defect at no charge to the customer. Shipping charges generally apply. Turnaround time is usually 7-10 days. Contact the original equipment manufacturer to submit a phone for warranty repair or replacement.